Box Office Ticketing Manager
Location: London, England
Description: Ambassador Theatre Group is at present recruited Box Office Ticketing Manager right now, this career will be placed in England. Detailed specification about this career opportunity please give attention to these descriptions. Category: Sales
Job reference: ATGBOX
Location: West End, London
Closing date: 20 May 2013
Contract t! erm: Full Time
More information
The Ambassador Theatre Group is seeking a committed and dedicated individual to work as Ticketing Manager at one of our prestigious West End theatre venues.
The ideal candidate will have proven management skills, a passion for customer care and sales; a background in delivering high standards of service and a proven track record in providing customer satisfaction. We need applicants who are driven, friendly, adaptable and responsible; who enjoy team participation and take pride in delivering the best possible standards. General I.T. skills a must with proven cash handling experience and be able to demonstrate above average levels of numeracy and literacy. Genuinely interested in people, you’ll be outgoing with a ‘can do’ approach supported by a very good eye for detail.
Experience in retail, ticketing or sales is a necessity.
In return, we offer a competitive salary, full training, career! development and an opportunity to thrive in the fast-paced We! st End theatre world. You’ll be based within our box office operation, working out of historic listed buildings, meeting and working with a variety of industry professionals and be a part of a company committed to investing in people. ATG is the largest theatre-owning group in the U.K. who also produce live entertainment, nationally and internationally. If you’re the right person, we would like to hear from you.
Main Purpose :
To manage the on-site sales team. Maximising income through effective customer care, sales techniques and inventory management.
Key Responsibilities :
Maintaining ATG standards of Customer Care.
Working productively under reasonable levels of pressure and completing tasks within specified deadlines.
Creating, analysing and circulating reports to all authorized parties.
Executing Ticket Agent administration in line with Company procedure.
Ensuring that offers and discounts ! are correctly communicated to Ticketing Services and that your Sales Manager is made aware of all current activity.
Processing house/production seats requests, including the issuing of complimentary tickets.
Managing Box Office staff and responsibly delegating appropriate tasks and duties. Ensuring that the box office is effectively staffed at all times in liaison with the Sales Support Manager. Managing all staff issues that many arise including disciplinarians along with your Sales Manager.
Co-operating with other venues in sharing their workload during quiet periods where there exists disproportionate demands on time.
Actively participating in ATG training programmes.
Ensuring that accurate and complete patron data is collected at every opportunity in line with the Data Protection Act.
To respond to all customer enquiries effectively and efficiently, redirecting enquiries to other departments as appropriate and active! ly promoting excellent customer care at all times.
The careful! management of inventory to maximize the sale of tickets.
Understanding Access issues and anti-discrimination legislation. Using tact and sensitivity when meeting the needs of deaf and disabled patrons.
Understanding and adhering to Health & Safety regulations and carrying out duties consistent with ATG Health & Safety procedure.
Following ATG IT policy.
Adhering to Group procedures and contributing to Group initiatives and projects.
Attending HOD meetings.
Deputising for the Sales management team during periods of absence.
Please note the closing time for applications is 10am on Monday, 20th May 2013.
Application forms and vacancy information
Please save the documents listed below to your computer. You can do this by clicking the links and following the instructions given by your operating system; usually, this will involve selecting the option to save the file to your desktop. You should read! all the documents carefully. Use information provided in the Job description and Person specification to help you complete your application.
We would really appreciate you taking the time to complete and return the Equal Opportunities Form along with your application. This will allow us to monitor effectively and ensure we are reaching an appropriately diverse audience.
Application form PDF
Application form WORD
How to apply
There are two ways to apply for a job at Ambassador Theatre Group. In all instances please send your completed application form and equal opportunities form , so it reaches Ambassador Theatre Group by 20 May 2013 , quoting the job reference - ATGBOX , to:
Email: Attach your completed application and equal opportunities form to an email and send to
georgiamiles@theambassadors.com
quoting the job reference ( ATGBOX ) in the subject line
By post: Georgia Miles, Administra! tive Assistant, ATG Tickets, 7th Floor, Prince Consort House, 27 Albert! Embankment, London SE1 7TJ
- .
If you were eligible to this career, please deliver us your resume, with salary requirements and a resume to Ambassador Theatre Group.
Interested on this career, just click on the Apply button, you will be redirected to the official website
This career starts available on: Tue, 30 Apr 2013 02:26:08 GMT
Apply Box Office Ticketing Manager Here
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