Help Desk Technician
Location: London, England
Description: AlixPartners is presently looking of Help Desk Technician right now, this job will be assigned in England. Detailed specification about this job opportunity please read the description below. Job Information
Department : EI
Location : London, UK
Job Title : Help Desk Technician
Status : Full-Time
Reference Code : HelpDes! kTechnicianWEB2013
Description
The successful candidate will work on the AlixPartners IT Help Desk. This position is located in London, England. They will assist in the support of over 1300 employees in a 1st line support role. This involves providing phone, email, and in-person support on all technical matters that come into the Help Desk. The candidate will work as part of a growing team. Clear communication, teamwork and professionalism are key core values that this candidate would need to display.
Please note that this position may be a contract to permanent hire. Paid relocation is not available for this role.
Responsibilities
Identify, diagnose, research and resolve 1st line incidents for users of PC software and hardware.
Provision laptop PC builds.
Log, monitor and respond to tickets in our Service Desk.
Answer and respond to phone calls made into the Help Desk.
Perform mobile phone diagnosis/set! up and repair (iOS and Blackberry).
Provide one-on-on! e end-user problem resolution over the phone, email or in-person.
Maintain and ensure accuracy of all asset information for all PC’s, printers, mobile phones, monitors and defined peripherals.
Coordinate timely repair of equipment covered by third-party vendor maintenance agreements.
Identify issues and escalate to other members of the team or IT group as appropriate.
Create documentation to assist in day-to-day Help Desk work (knowledge bases etc.)
Education and Experience
Microsoft applications and operating systems
Desktop and laptop PC’s, printers and networking (Lenovo preferred)
Knowledge of iOS and Blackberry
Knowledge and experience working in a fast paced customer oriented environment
Fluent in English
Education and/or certifications in an IT related arena
Customer service experience
Key Competencies
Highly effective interpersonal skills!
Demonstrated skill in problem analysis and resolution
Dependable team member
Strong verbal and written communication skills
Good planning and organizational skills
High level of attention to detail
Tolerant of high stress situations.
“Can do†attitude.
Apply
If you meet the qualifications for this position, please send cover letter & CV to careers@alixpartners.com with “London Help Desk†in the subject line.
AlixPartners is an AA/EEO employer.
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If you were eligible to this job, please send us your resume, with salary requirements and a resume to AlixPartners.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job will be started on: Wed, 30 Oct 2013 10:31:47 GMT
Apply Help Desk Technician Here
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