Travel Industry Customer Service Representatives (Dutch OR German)
Location: London, England
Description: CCA International UK is looking of Travel Industry Customer Service Representatives (Dutch OR German) right now, this position will be delegated in England. For detail informations about this position opportunity kindly read the description below. CCA International UK are looking for customer service representatives to join one of our exciting campaigns ! within the travel industrycherry54
. You will be representing a client based in Belgium, Netherlands and Germany.
We are looking for candidates who are driven by delivering exceptional customer service and have a passion for travel. Your enthusiasm about travel must inspire customers, and be evident when dealing with enquires. The client prides itself on its creative approach to travel, and you can expect an innovative and excellent training package to prepare you for your career with us.
Functions:
•Part of a team delivering a first class, professional telephone inbound service to support and delight our customers
•Maintain an excellent knowledge of our products and services to understand customer needs
•Responsible for skilfully retaining customers through positive customer relationship building
•Diffuse irate customer situations by utilising strong listening skills and probing techni! ques
•Actively create trust with the customer, ! demonstrating an open and honest approach.
Requirements:
•Fluency in either Dutch OR German
•Ability to demonstrate a true passion for talking to customers with the ability to engage with customers who expect a premium level of personalised service
•Excellent communication skills both verbal and written
•Detail orientated
•Excellent PC skills and Internet navigation skills required
•Organisational and coordinating skills, the ability to work in a high volume, high pressure, deadline-oriented environment
•Ability to work independently and as a contributing team member
•Excellent telephone manner in terms of tone, clarity, pronunciation, and proper use of grammar.
•Strong active listening skills.
•Able to ask targeted questions, anticipate needs, and start fresh with every customer.
•A proven team playe! r able to interact with a broad range of people.
•Flexible in working hours, in order to meet the needs of the organisation
If you feel as though you have the passion and flair for this role, we would love to hear from you.
Shifts will very however our call centre is open Mon-Sun, between 8.00 am and 7.00 pm.
You will work a 5 day, 37.5 hour week.
Position will start 2nd December with an extensive 2 week training course.
- .
If you were eligible to this position, please deliver us your resume, with salary requirements and a resume to CCA International UK.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position will be opened on: Thu, 31 Oct 2013 03:41:41 GMT
Apply Travel Industry Customer Service Representatives (Dutch OR German) Here
0 comments:
Post a Comment