Field Services Analyst
Location: London, England
Description: Treasury Wine Estates is currently seeking to employ Field Services Analyst right now, this vacancy will be designated in England. For detail informations about this vacancy opportunity please give attention to these descriptions. FIELD SUPPORT ANALYST
Who are Treasury Wine Estates?
Treasury Wine Estates comprises five precious elements; unique wine making that comes from the wor! ld's oldest soils, a viticulture that carefully guards its heritage, an unmatched selection of wines, a family of internationally renowned winemakers and a team of Vintrepreneurs who take pride in having one foot planted in the vineyard and the other in the boardroom as they offer products to millions of wine lovers around the world.
With over 11,000 hectares of vineyards, 20 wineries, 80 plus wine brands and over 3,500 global employees, Treasury Wine Estates brings together some of the most popular and collected wines from Australia, California, Italy and New Zealand. Our treasured brands include Beringer, Penfolds, Lindeman's, Wolf Blass, Rosemount, Matua, Wynns Coonawarra Estate and Castello di Gabbiano. It's no wonder our people enjoy exciting and diverse career opportunities!
The Role
Are you a proactive and experienced Field Support Analyst or Field Support services person? Are you looking for a genuine opportunity to develop your career wit! h a global business in the FMCG industry? We are seeking a ski! lled and organised senior technician to provide exceptional 2 nd level support to our EMEA business. You will support Treasury Wine Estates' (TWE) offices, sites and facilities, via phone or in person, covering all on-site computers, printers, network devices and peripherals. Whilst based in Twickenham, this is a region wide role therefore travel will be required on an ad hoc basis to our sites in Stockholm, the Netherlands, Finland, Italy and others. You will be responsible for supporting users of all levels through excellent communication, prioritising escalations from the Service Desk and managing multiple tasks simultaneously. This is a standalone role and therefore a great opportunity to be the expert, to shine and to deliver exceptional service levels to all your stakeholders. It's also the opportunity to work with the latest systems and hardware and help the business develop its IT capability.
Key responsibilities include:
• Track and resolve end! user incidents and service requests using TWE's Service Desk ticketing system.
• Provide 2 nd line on-site support across all IT devices at site: install, move, add or change PCs, software, networking printers and telephony equipment.
• Liaise with other technical teams to resolve incidents or provision access to IT resources.
• Provide urgent support for escalations reported by the Service Desk or Service Management team
• Recommend, implement and document workarounds and resolutions to IT incidents.
• Perform periodic asset audits of IT configuration items at sites for which they are responsible
• Plan site visits to pro-actively manage site assets, deliver services, and "be the face of the Business Process & IT Team".
The Successful Applicant
• Ideally degree educated and/or equivalent IT education/work experience
• ITIL qualification preferred
• Extensive successful compu! ter support experience
• Microsoft networking experience incl! uding, DNS, WINS, TCP/IP, DHCP, SMS
• Experience with 200+ node WANS
• Advanced knowledge of Active Directory and associated Microsoft technologies
• Excellent communications and customer service skills
• A strong work ethic, task management and organizational skills
• Demonstrated ability to learn quickly and adapt rapidly to a changing environment
• Willingness to travel
• Ability to learn on the job and explore new technologies
• Valid driver's license and ability to travel locally on a regular basis
What's on offer?
For the right candidate, we offer a generous remuneration package, plus the opportunity to grow and develop a career with a truly world class leader on the global stage . Benefits include Private Healthcare, Pension, Product Allowance, Recognition Award Scheme and more.
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If you were eligible to this vacancy, please give us your resume, with salar! y requirements and a resume to Treasury Wine Estates.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be started on: Wed, 31 Jul 2013 19:36:08 GMT
Apply Field Services Analyst Here
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