Service Advisor
Location: London, England
Description: is in need of Service Advisor right now, this position will be placed in England. For complete informations about this position opportunity please read the description below.
- progressive Dealer Group
Salary: £23000 to £26000
Vacancy Reference: 4814
This vacancy is being handled by Caroline Brown, telephone number 020! 8 731 4533.
Job Description
Our client...
Long Description :
Service Advisor - progressive Dealer Group
Location: East London/Essex
Salary: £23000 to £26000
Vacancy Reference: 4814
This vacancy is being handled by Caroline Brown, telephone number 0208 731 4533.
Job Description
Our client one of the largest automotive retailers have an opportunity for an experienced, highly dedicated and effective Service Advisor to join them to manage their one of their new flagship dealerships. They currently operate 83 outlets across England and Scotland and employee over 3000 staff. They are in the top 10 largest retailer motor groups in the UK and will be expanding as they drive the business forward in 2012. They have a clear vision to become the most progressive motor retailer and are committed to supporting their staff through continuous training, coaching and development.
You wi! ll be expected to deliver and achieve:
Customer Sat! isfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in custom retained. Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means Customers would not consider using our competitors.
Maximise Profit Per Customer Visit:
Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day.
Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into the Kerridge! system to maximise the quality and content of the customer database.
Customer Follow-up: To maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained.
Requirements
This role is crucial as you are the first point of contact for our service customers both face to face and over the telephone, therefore, excellent inter-personal skills are essential. You will be exceptionally organized to ensure the efficient booking and servicing of customer vehicles. You will be a good team player with excellent communication skills and the ability to sell additional products and services to our customers. Ideally you will have at least 1 years Service and Telephone experience within a franchised dealership. You will also possess the following attributes: Good Literacy & Numeracy Skills , Customer Focus, Good Communication Skills an! d IT Literacy
influencing and selling
Additional Informati! on
If you have the relevant experience and are looking for a new and exciting challenge please forward your details to Borehamwood@jgauk.com or contact 0208 731 4533.
As the UK's largest and most established Motor Recruitment Specialist, our extensive portfolio of Motor Trade vacancies consist entirely of genuine client requirements.
John Gibson Associates are dedicated to assisting you to achieve your automotive careers aspiration
Our services are strictly confidential and there are no candidate or registration fees!
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If you were eligible to this position, please give us your resume, with salary requirements and a resume to .
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position starts available on: Tue, 21 May 2013 14:02:02 GMT
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